Privacy Policy

Last updated: 7 September 2026

OSFILE operates osfile.co.uk as a printer tools and troubleshooting library. This Privacy Policy explains what information may be collected when you browse the site, search the printer library, submit a file request, contact us, or interact with analytics and advertising services that may be enabled on the site.

1. Information you provide

When you submit a file request or other form, you may provide information such as your name, email address, printer brand and model, the tool or function you need, an error message, and any notes you choose to include. Please do not submit passwords, licence keys, payment-card details, identity documents, or unrelated sensitive information.

2. Information collected automatically

Like most websites, OSFILE may receive technical information when a page is requested. This can include IP-derived security information, browser and device type, user-agent string, referring page, requested URL, timestamps, search terms, and basic event data. The application may store privacy-reduced or hashed values for abuse prevention, troubleshooting, analytics and site-quality monitoring.

3. Cookies and local storage

The site may use essential cookies or similar storage for security, sessions, form protection and site preferences. If analytics or advertising is enabled, those services may also use cookies or other local storage. See the Cookies Policy for more detail.

4. Google Analytics and advertising

OSFILE may use Google Analytics or Google AdSense when those services are enabled by the site administrator. Google and its partners may process device, browser, cookie, consent and advertising information according to their own policies. Information about how Google uses data for advertising is available at Google's advertising technologies page.

For visitors in the European Economic Area, the United Kingdom and Switzerland, consent choices may be collected through a consent management platform before personalised advertising or other consent-dependent storage is used where required.

5. Why OSFILE uses information

• To deliver pages, search results, downloads and file-request workflows.
• To respond to support, correction, privacy and rights requests.
• To protect the site from abuse, spam, automated attacks and unsafe downloads.
• To understand which models, errors and guides visitors need most.
• To diagnose broken links, failed requests and technical problems.
• To measure site performance and, when enabled, display advertising.

6. Sharing and service providers

OSFILE does not publish your submitted email address or file-request details as public content. Information may be processed by hosting, security, analytics, email, consent-management or advertising providers where those services are used to operate the site. Information may also be disclosed where required by law, to protect users or the service, or to investigate abuse.

7. Retention and security

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, for security records, to resolve requests, or to meet legal obligations. Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security.

8. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or a copy of certain personal information. You may also be able to change advertising or analytics consent through the consent interface shown on the site. Browser controls can be used to delete or block cookies, although essential site functions may be affected.

9. Children

OSFILE is a technical reference site and is not designed to collect personal information from children. If you believe a child has submitted personal information, contact us so the request can be reviewed.

10. Changes to this policy

This policy may be updated when the site, its tools, legal requirements or third-party services change. The date at the top of the page will be updated when material revisions are published.

11. Contact

For privacy questions or rights requests, use the contact information shown on this page or the Contact page. Include enough information for us to understand the request, but do not send unnecessary sensitive data.